Policies and Legal

Fair Use Policy

General

This Policy is designed to ensure that Go Troppo can deliver quality services to all customers, while preventing excessive, unreasonable, or fraudulent use of our products and services that could harm or disadvantage others. This Policy should be read in conjunction with our Standard Form of Agreement (SFOA).

This Policy applies to any promotion or plan explicitly stated as being subject to our Fair Use Policy. Some services may also be governed by additional fair use policies or terms as determined by our wholesale suppliers. Please refer to the relevant Schedule of our SFOA that applies to your service for further details regarding these additional policies or terms.

Generally, legitimate use of our services for their intended purposes will not constitute a breach of this Policy, noting that:

• For residential customers, our services are intended for personal use only.
• For business customers, our services are to be utilised in the ordinary course of business.

Go Troppo reserves the right to amend this Policy at any time. An updated version of this Policy can be accessed at Go Troppo Policies or by contacting Customer Service at 1300 876 776 

Unreasonable Use

Customers must not engage in unreasonable use of the services provided. Unreasonable use includes, but is not limited to, any activity that, in our reasonable opinion:

• Interferes with the use of the network by others.
• Causes significant congestion or diminishes our ability to provide quality services to other users.
• Attempts to bypass or manipulate limitations or usage restrictions on services, including switching or rerouting call traffic, disguising originating party information, or violating any usage limitations outlined in our SFOA.
• Involves wholesaling, reselling, or charging for access to any service without our express prior written consent.
• Constitutes abnormal or excessive use of the service in violation of this Policy or associated service terms.

Unacceptable Use

Customers must not utilise the services for any unacceptable, inappropriate, unlawful, or harmful purposes, including but not limited to:

• Engaging in illegal or fraudulent activities, or violating any binding codes, standards, or content requirements within any Australian jurisdiction.
• Interfering with third-party rights.
• Providing false information to us or other users.
• Sending unsolicited or unwanted commercial electronic messages.
• Gaining unauthorised access to another individual’s personal information or accounts.
• Violating any laws or third-party rights.
• Distributing indecent, obscene, defamatory, offensive, pornographic, or illegal material, or material that incites violence or hatred.
• Making inappropriate contact with minors or providing unrestricted access to inappropriate material for minors.
• Distributing misleading or deceptive material.
• Infringing on any individual’s intellectual property rights.
• Monitoring data or traffic on any network or system without authorisation from the network or system owner.

Your Use of the Internet

When our services permit internet access, you are responsible for your use or misuse of those services. Compliance with any rules imposed by third parties whose content or services you access using our services is required. We do not accept responsibility or liability for your internet use and you are accountable for all content published using our services.

You must take necessary precautions to prevent children or minors from accessing offensive or obscene content on the internet, such as utilising content filtering programs. Information on content filtering programs is available on the Communications Alliance website.

If you encounter:

• Cyberbullying of a child.
• Cyber abuse of an adult.
• Image-based abuse (involving sharing intimate images or videos without consent).
• Illegal or restricted content depicting sexual abuse or exploitation of children, pro-terror material, or content promoting crime or violence.

Please report it to the eSafety Commissioner. We reserve the right to block, remove, or refuse to post any content deemed offensive, indecent, unlawful, or otherwise inappropriate or in breach of this Policy.

We may be directed by a court, regulator, or law enforcement agency to remove content from our servers or block access to certain content. We may also be required to remove copyrighted materials from our servers or prevent access to such materials as directed by copyright holders.

Breach of Policy

If you breach this Policy or any additional fair use terms applicable to your service, we may take remedial action. We may also take action if required by law, a regulator, or court order.

Where reasonable and not prevented by law, we will notify you of the breach using your registered contact details or via our customer portal.

If we deem your usage to be unreasonable or a minor breach, we may request that you correct your use before taking further action.

If we deem your usage to be a material breach, to have serious consequences, or to remain uncorrected after notification, we may immediately (with or without notice):

• Issue a warning that further repetition may result in service suspension or termination.
• Suspend or limit all or part of your service.
• Terminate your contract for the service.
• Exercise any rights or remedies under our SFOA.
• Filter, block, or remove content from our servers or networks.
• Implement technical mechanisms to prevent breaching behavior.
• Cooperate with other carriers and service providers to control and prevent unacceptable behavior.
• Report conduct to applicable law enforcement or regulatory agencies.
• Take any necessary action, including recovering costs and expenses.

If you believe your service has been misused, blocked, or barred due to an accident or error, or wish to request removal of usage limit controls, please contact us on 1300 876 776 to discuss a resolution.