Is your internet or home phone not working? Use this form to tell us. We aim to contact you within one business day. For urgent help, call 1300 876 776, Monday to Friday, 8:30 am to 7:00 pm AET.
Before you report
- Turn off your modem and your nbn connection box (if you have one). Wait 30 seconds, then turn them on again. Wait 5 minutes.
- Check that all cables are firmly connected and that the power is on.
- Check for a known outage in your area on the nbn network status page.
If your service is still not working, complete the form below.
Report an outage
If you need a phone service for medical reasons or your safety, tell us in the form or call us. In an emergency, call 000 from a mobile phone.
