Bereavement Support

We understand that dealing with the loss of a loved one is incredibly difficult. We’re here to help make managing their internet service as simple as possible during this time.

How We Can Help

When a GoTroppo account holder passes away, we can assist with:

• Cancelling the service – We can disconnect the service promptly
• Transferring the account – Move the service to a family member’s name
• Waiving fees – We won’t charge early termination fees in bereavement situations
• Final billing – We’ll work with you to ensure fair and accurate billing

What We Need From You

To process a bereavement request, please provide:

• Account holder’s name and service address
• Your name and relationship to the account holder
• Your contact details (phone and email)
• What you’d like to do – cancel or transfer the service

Options Available

Handling Outstanding Balances

We understand that managing finances during this time can be challenging. If there are outstanding balances on the account:

• We’ll work with the estate or family to resolve billing fairly
• Flexible payment arrangements can be made if needed
• We won’t pursue debt collection aggressively during the bereavement period

Contact Us

Please reach out to us through any of the following channels. Our team will handle your request with care and discretion.

We’re genuinely sorry for your loss and are here to help in any way we can. Please don’t hesitate to reach out.