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FAQs
Getting Started
Router Setup Guides
Helpful Information

Frequently asked questions

Having trouble with your connection? Got a question about our services? Start here!

We have a range of plans designed for every internet need, from casual browsing to heavy gaming. Check our website for details on our various options!

Setting up your Go Troppo service is a piece of cake! Once you sign up, you’ll receive all the instructions you need to get connected in no time.

Nope! We offer flexible plans with no lock-in contracts. You can cancel anytime before the end of your billing period.

If you encounter any problems, don’t hesitate to reach out to our support team. We’re available 24/7 and ready to help you get back online.

Absolutely not! At Go Troppo, we pride ourselves on transparency. What you see is what you get—no sneaky charges here.

Simply use our address-checking tool on our website to see if NBN service is available in your area.

Router Setup Guides

Setting up modems or routers can be a little tricky sometimes. With the right settings and following the steps below, getting your device to connect should be easy!

eero 6+

VX220-G2v

ZTE H1600

Netcomm NF20MESH

telstra smart modem gen 3

Optus Ultra Wi-Fi Gen 2

Belong 4353

eero 6+

The eero 6+ is a dual-band Wi-Fi 6 router designed for mesh networking, supporting speeds up to 1 Gbps. It offers coverage for up to 4,500 square feet and can handle over 75 connected devices. The router includes a built-in smart home hub for Thread and Zigbee devices, making it compatible with smart home systems like Alexa. It features two auto-sensing Gigabit Ethernet ports and supports 160 MHz channels in the 5 GHz band, enhancing its performance compared to the standard eero 6 model.

  1. Download the eero app:
  2. Log in with an Amazon account or create a new eero account.
  3. Plug one eero 6+ into a power outlet and connect it to your NBN connection box with an ethernet cable.
  4. Follow the in-app instructions to complete setup.
  5. Add additional eero devices if needed.
  1. Check for outages using the nbn network outages checker.
  2. Verify all cable connections between the NBN Connection Box and eero 6+.
  3. Reset the eero 6+ by unplugging it for 2 minutes, then plugging it back in.
  4. Ensure the LED on the eero 6+ is solid white (indicating normal operation).
  5. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: Can I use eero 6+ with all NBN connection types?
A: Yes, but for FTTN and FTTB, you’ll need an additional VDSL2 modem.

Q: Do I need to configure PPPoE or VLAN settings?
A: For most NBN connections, eero 6+ will automatically configure these settings. If you experience issues, contact your ISP for specific configuration details.

Q: How can I optimize my eero 6+ performance?
A: Place eero devices in open areas, away from large metal objects or appliances. For larger homes, use additional eero devices to create a strong mesh network.

Q: How do I update the firmware on my eero 6+?
A: The eero 6+ automatically updates its firmware when connected to the internet. You can check for updates in the eero app under Settings > Software Updates.

Q: Can I use my own router with the eero 6+?
A: Yes, you can use the eero 6+ in bridge mode with your own router. This is configured in the eero app under Settings > Network Settings > DHCP & NAT.

AX1500 Wireless Gigabit VoIP VDSL/ADSL Modem Router

The AX1500 Wireless Gigabit VoIP VDSL/ADSL Modem Router, model VX220-G2v, is a dual-band Wi-Fi 6 router that supports speeds up to 1.5 Gbps. It features Super VDSL (VDSL2 Profile 35b) for enhanced DSL performance, offering downstream speeds up to 350 Mbps. The router includes 4 Gigabit LAN ports and supports VoIP for telephony services. It uses beamforming technology to improve signal strength and range, and includes a USB 2.0 port for file sharing and 3G/4G connectivity.

  1. Plug the TP-Link device into a power outlet and switch it on.
  2. Connect the TP-Link to your NBN connection box:
    • For FTTC, FTTP, and HFC: Use an ethernet cable from the blue ‘WAN’ port to the appropriate NBN box port.
    • For FTTN and FTTB: Use a phone cable from the grey ‘DSL’ port to a wall phone port.
  3. Reset the modem by inserting a pin into the ‘RESET’ hole for 10 seconds.
  4. Connect to the TP-Link’s Wi-Fi using the details on the back sticker.
  5. Open a web browser and enter 192.168.1.1 in the address bar.
  6. Log in using the credentials on the TP-Link sticker.
  7. Follow the setup instructions in the user interface to configure your connection.
  1. Check for outages using the nbn network outages checker or your ISP’s service status page.
  2. Verify all cable connections between the NBN Connection Box and TP-Link VX220-G2v.
  3. If you can’t connect to the internet, check all cable connections and restart the modem.
  4. Ensure you’re using the correct connection type settings for your NBN technology.
  5. If issues persist, try resetting the modem to factory settings using the reset button.
  6. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: How do I change my Wi-Fi name and password?
A: Log into the modem interface, go to ‘Wireless’, then ‘2.4GHz’ or ‘5GHz’. You can change the SSID (name) and password there.

Q: Can I use my own router with the TP-Link VX220-G2v?
A: Yes, you can set the VX220-G2v to bridge mode and use your own router. This is configured in the ‘Network’ > ‘Internet’ settings of the modem interface.

Q: How do I update the firmware on my TP-Link VX220-G2v?
A: Log into the modem interface, go to ‘Advanced’ > ‘System Tools’ > ‘Firmware Upgrade’. Check for updates and follow the prompts to install if available.

Q: Does the TP-Link VX220-G2v support IPv6?
A: Yes, the VX220-G2v supports IPv6. You can enable it in the modem interface under ‘Advanced’ > ‘Network’ > ‘IPv6’.

Q: How can I improve my Wi-Fi signal strength?
A: Place the modem in a central location, away from walls and metal objects. You can also adjust the channel settings in the ‘Wireless’ section of the modem interface.

ZTE H1600

The ZTE H1600 is a dual-band Wi-Fi 6 residential gateway, offering speeds up to 1800 Mbps. It supports VDSL2/ADSL2+ and Gigabit Ethernet WAN connections, making it suitable for various broadband scenarios, including FTTH deployments. The device features four Gigabit Ethernet LAN ports, two VoIP ports, and a USB 2.0 port. It includes advanced Wi-Fi technologies like OFDMA and MU-MIMO for efficient data transmission.

  1. Plug the ZTE into a power outlet and switch it on.
  2. Connect the ZTE to your NBN connection box:
    • For FTTC, FTTP, and HFC: Use an ethernet cable from the red ‘WAN’ port to the appropriate NBN box port.
    • For FTTN and FTTB: Use a phone cable from the grey ‘DSL’ port to a wall phone port.
  3. Connect to the ZTE’s Wi-Fi using the details on the base sticker.
  4. Open a web browser and enter 192.168.20.1 in the address bar.
  5. Log in using the credentials on the ZTE sticker.
  6. Navigate to Internet > WAN settings and configure your connection based on your NBN type.
  7. Apply the settings and check for an internet connection.
  1. f you can’t connect to the internet, check all cable connections and restart the modem.
  2. Ensure you’re using the correct connection type settings for your NBN technology.
  3. If issues persist, try resetting the modem to factory settings using the reset button (usually a small hole labeled ‘Reset’ – press for 10 seconds).

Q: How do I change my Wi-Fi name and password?
A: Log into the modem interface, go to ‘Wireless’ > ‘2.4G’ or ‘5G’. You can change the SSID (name) and password there.

Q: Can I use my own router with the ZTE H1600?
A: Yes, you can set the H1600 to bridge mode and use your own router. This is configured in the ‘Internet’ > ‘WAN’ settings of the modem interface.

Q: How do I update the firmware on my ZTE H1600?
A: Log into the modem interface, go to ‘Management’ > ‘Upgrade’. Check for updates and follow the prompts to install if available.

NetComm NF20MESH Wi-Fi 6 CloudMesh Gateway

NetComm NF20MESH Wi-Fi 6 CloudMesh Gateway is a CloudMesh-enabled gateway that brings the modern, adaptive Wi-Fi experience to the home user. It utilizes WiFi AutoPilot and the Wi-Fi Analytics Platform to deliver a world-class home Wi-Fi experience.

  1. Plug the Netcomm into a power outlet and switch it on.
  2. Connect the Netcomm to your NBN connection box:
    • For FTTC, FTTP, and HFC: Use an ethernet cable from the red ‘WAN’ port to the appropriate NBN box port.
    • For FTTN and FTTB: Use a phone cable from the grey ‘DSL’ port to a wall phone port.
  3. Connect to the Netcomm’s Wi-Fi using the details on the device sticker.
  4. Open a web browser and enter 192.168.20.1 in the address bar.
  5. Log in using the credentials on the Netcomm sticker.
  6. Run the Quick Start Wizard and follow the prompts to complete setup.
  1. Check for outages using the nbn network outages checker.
  2. Verify all cable connections between the NBN Connection Box and Netcomm NF20MESH.
  3. Power cycle the modem by unplugging it for 2 minutes, then plugging it back in.
  4. Ensure the Power and Internet lights on the Netcomm NF20MESH are solid green.
  5. If issues persist, try resetting the modem to factory settings using the reset button on the back (press and hold for 10 seconds).
  6. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: How do I change my Wi-Fi name and password?
A: Log into the modem interface, go to ‘Wireless’, then ‘Security’. You can change the SSID (name) and password there.

Q: Can I use my own router with the Netcomm NF20MESH?
A: Yes, you can set the NF20MESH to bridge mode and use your own router. This is configured in the ‘Internet’ settings of the modem interface.

Q: How do I update the firmware on my Netcomm NF20MESH?
A: Log into the modem interface, go to ‘Management’, then ‘Upgrade’. Check for updates and follow the prompts to install if available.

Q: Does the Netcomm NF20MESH support IPv6?
A: Yes, the NF20MESH supports IPv6. You can enable it in the modem interface under ‘Internet’ settings.

Q: How can I improve my Wi-Fi signal strength?
A: Place the modem in a central location, away from walls and metal objects. You can also adjust the channel settings in the ‘Wireless’ section of the modem interface.

Telstra Smart Modem Gen 3

The Telstra Smart Modem 3 is our newest NBN modem aimed at improving your home internet experience. With Wi-Fi 6 technology, it offers faster speeds and broader coverage for numerous devices in your home, supporting multiple connections at once. It also comes with enhanced security features for greater peace of mind in our connected environment. This modem supersedes the Telstra Smart Modem 2, which does not support Wi-Fi 6.

  1. Plug the Smart Modem into a power outlet and switch it on.
  2. Remove any SIM card from the modem.
  3. Connect the Smart Modem to your NBN connection box:
  4. For FTTC, FTTP, and HFC: Use an ethernet cable from the red WAN port to the appropriate NBN box port.
  5. For FTTN and FTTB: Use a phone cable from the grey DSL port to a wall phone port.
  6. Reset the modem by inserting a pin into the ‘RESET’ hole for 10 seconds.
  7. Wait up to 15 minutes for the modem to reset.
  8. Connect to the Smart Modem’s Wi-Fi using the details on the base sticker.
  9. Your internet connection should now be active.Make sure that your Smart Modem is plugged into a power outlet and switched on.
  1. Check for outages using the Telstra Service Status page or the Telstra 24×7 app.
  2. Verify all cable connections between the NBN Connection Box and Smart Modem.
  3. If the internet light is red, check all cable connections and restart the modem.
  4. For no internet connection, try resetting the modem again using the reset button.
  5. Ensure the Power, DSL/WAN, and Internet lights are solid blue (may be white on some models).
  6. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: How do I access the modem’s web interface?
A: Open a web browser and enter 192.168.0.1. The default login details are on the modem’s base.

Q: Can I use my own router with the Telstra Smart Modem?
A: Yes, you can set the Smart Modem to bridge mode and use your own router. This is configured in the modem’s web interface under ‘Internet’ > ‘Connection Type’.

Q: How do I update the firmware on my Telstra Smart Modem?
A: The modem usually updates automatically. You can check for updates in the web interface under ‘Administration’ > ‘Firmware Upgrade’.

Q: How do I enable or disable the 4G backup?
A: The 4G backup is enabled by default. You can manage this feature in the modem’s web interface under ‘Internet’ > ‘Mobile Backup’.

Q: Can I change the Wi-Fi channel to improve performance?
A: Yes, you can change Wi-Fi channels in the modem’s web interface under ‘Wi-Fi’ > ‘Wi-Fi Settings’ for both 2.4GHz and 5GHz bands.

Optus Ultra Wi-Fi Gen 2

The Optus Ultra WiFi Gen 2 Modem is engineered to enhance home internet connectivity with Wi-Fi 6 technology, delivering faster speeds and efficient support for multiple devices simultaneously. It features Smart Connect for optimal band selection, ensuring each device connects to the best available signal. With built-in 4G backup, it provides uninterrupted internet access during outages, while advanced security measures safeguard your network against potential threats. Its sleek design and user-friendly interface make setup and management straightforward, making it an excellent choice for households with high internet usage.

  1. Plug the Optus Ultra Wi-Fi into a power outlet and switch it on.
  2. Remove any SIM card from the modem.
  3. Connect the Optus Ultra Wi-Fi to your NBN connection box:
    • For FTTC, FTTP, and HFC: Use an ethernet cable from the red WAN port to the appropriate NBN box port.
    • For FTTN and FTTB: Use a phone cable from the grey DSL port to a wall phone port.
  4. Reset the modem by inserting a pin into the ‘RESET’ hole for 10 seconds.
  5. Wait up to 15 minutes for the Optus Ultra Wi-Fi to reset.
  6. Connect to the Optus modem’s Wi-Fi using the details on the base sticker.
  7. Your internet connection should now be active.Make sure that your Optus Ultra Wi-Fi is plugged into a power outlet and switched on.
  1. Check for outages using the Optus Service Status page or the My Optus app.
  2. Verify all cable connections between the NBN Connection Box and Optus Ultra Wi-Fi.
  3. If the internet light is not solid blue, check all cable connections and restart the modem.
  4. For no internet connection, try resetting the modem again using the reset button.
  5. Ensure the Power, DSL/WAN, and Internet lights are solid blue.
  6. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: How do I access the modem’s web interface?
A: Open a web browser and enter 192.168.0.1 or 10.1.1.1. The default login details are on the modem’s base.

Q: Can I use my own router with the Optus Ultra Wi-Fi Gen 2?
A: Yes, you can set the Ultra Wi-Fi to bridge mode and use your own router. This is configured in the modem’s web interface under ‘Internet’ > ‘WAN’ settings.

Q: How do I update the firmware on my Optus Ultra Wi-Fi Gen 2?
A: The modem usually updates automatically. You can check for updates in the web interface under the ‘Administration’ or ‘System’ section.

Q: How do I enable or disable the 4G backup?
A: The 4G backup is enabled by default. You can manage this feature in the modem’s web interface under ‘Internet’ > ‘Mobile Backup’ or similar section.

Q: Can I change the Wi-Fi channel to improve performance?
A: Yes, you can change Wi-Fi channels in the modem’s web interface under ‘Wireless’ > ‘2.4GHz’ or ‘5GHz’ settings.

Belong 4353 Modem

The Belong 4353 Modem is an NBN-ready modem-router combo designed for various broadband connections, including FTTN/B and other NBN technologies. It supports Wi-Fi connectivity with both 2.4GHz and 5GHz bands, offering reliable internet access for home networks.

  1. Plug the Belong 4353 into a power outlet and switch it on.
  2. Connect the Belong 4353 to your NBN connection box:
    • For FTTC, FTTP, and HFC: Use an ethernet cable from the red WAN port to the appropriate NBN box port.
    • For FTTN and FTTB: Use a phone cable from the grey DSL port to a wall phone port.
  3. Reset the modem by inserting a pin into the ‘RESET’ hole for 10 seconds.
  4. Wait for the Belong 4353 to reset (this may take a few minutes).
  5. Connect to the Belong’s Wi-Fi network using the details on the base sticker.
  6. Your internet connection should now be active.
  1. Check for outages using the nbn network outages checker or your ISP’s service status page.
  2. Verify all cable connections between the NBN Connection Box and Belong 4353.
  3. If you can’t connect to the internet, check all cable connections and restart the modem.
  4. Ensure you’re using the correct connection type settings for your NBN technology.
  5. If issues persist, try resetting the modem to factory settings using the reset button.
  6. Test with an Ethernet cable directly connected to a computer to isolate Wi-Fi issues.

Q: How do I access the modem’s web interface?
A: Open a web browser and enter 192.168.1.1. The default login details should be on the modem’s base or in the user manual.

Q: Can I use my own router with the Belong 4353?
A: Yes, you can set the Belong 4353 to bridge mode and use your own router. This is typically configured in the modem’s web interface under ‘Internet’ or ‘WAN’ settings.

Q: How do I update the firmware on my Belong 4353?
A: Log into the modem interface and look for a ‘Firmware’ or ‘Update’ section, usually under ‘Administration’ or ‘System’ settings. Check for updates and follow the prompts to install if available.

Q: Does the Belong 4353 support IPv6?
A: Most modern modems, including the Belong 4353, support IPv6. You can usually enable it in the modem interface under ‘Internet’ or ‘WAN’ settings.

Q: How can I improve my Wi-Fi signal strength?
A: Place the modem in a central location, away from walls and metal objects. You can also try adjusting the channel settings in the ‘Wireless’ section of the modem interface.

Helpful Information

Get in Touch!

Have a question or ready to experience high-speed internet with added enjoyment? Reach out to us now!

Email

support@gotroppo.com.au

Address

Port Melbourne
Melbourne, VIC 3207

Phone

+1300 876 776