Wiring, Equipment, and Usage in Your Premises

Several factors within your home can impact the internet speeds you experience with your Go Troppo nbn™ connection. These include:

1. Internal Wiring and Configuration

• Damaged, corroded, or poorly connected copper lines within your premises can significantly reduce your connection speed.
• Incorrectly configured wiring may also limit the performance of your nbn™ service.

2. Equipment Quality

• The age and quality of your modem, router, and connected devices can influence your internet performance, particularly with high-speed plans.
• Outdated equipment may struggle to handle modern speeds and bandwidth demands.

3. Wi-Fi Interference

• The placement of your modem matters. Positioning it centrally in your home and away from other electronic devices can reduce interference.
• Electrical or radio interference from other devices nearby can disrupt your Wi-Fi signal, lowering performance.

4. Usage Patterns

• The more users and devices connected simultaneously, the more bandwidth is shared, which can lead to slower speeds.

5. Malware and Viruses

• Malicious software on your devices can degrade performance by consuming resources or causing network disruptions.

Pro Tip: For the best possible experience, use Go Troppo-recommended equipment and follow guidelines for optimal modem placement. If you encounter persistent issues, our team is here to help troubleshoot and enhance your connection.