Service Status & Outages
Check for current outages and service issues in your area.
Current Service Status
✅
All Systems Operational
GoTroppo network services are running normally. If you’re experiencing issues, please check the troubleshooting section below.
Last updated: This page shows real-time status. Refresh for the latest information.
Check NBN Network Status
Most outages affecting your internet are caused by the NBN network infrastructure, not your retail provider. Check the official NBN outage map:
How to check:
- Visit the NBN Network Status page (link above)
- Enter your address in the search box
- View any planned maintenance or current outages in your area
Types of Outages
Planned Maintenance
Scheduled work to upgrade or maintain the network. You’ll typically receive advance notice via email.
- Usually overnight (12am – 6am)
- Brief interruptions (minutes to hours)
- Advance notification provided
Unplanned Outages
Unexpected issues like equipment failure, cable damage, or severe weather events.
- No advance warning possible
- Duration varies by cause
- Updates posted as available
Local Issues
Problems specific to your premises – equipment, wiring, or configuration issues.
- Only affects your connection
- Often fixable yourself
- See troubleshooting below
Troubleshooting – Before You Contact Us
If you’re having connection issues, try these steps first – they resolve most problems:
Step 1
Power Cycle Your Modem
- Unplug your modem from power
- Wait 30 seconds
- Plug it back in
- Wait 2-3 minutes for it to reconnect
This fixes 80% of connection issues!
Step 2
Check Your Cables
- Ensure all cables are firmly connected
- Check for damaged or bent cables
- Try a different ethernet cable if available
- Check NBN connection point lights
Step 3
Check NBN Status
- Visit the NBN Network Status page
- Enter your address
- Check for outages in your area
- Note any planned maintenance
Check Your Modem Lights
Your modem’s lights can tell you a lot about what’s happening:
| Light | Solid | Flashing | Off |
|---|---|---|---|
| Power | Good – modem is on | Starting up | No power – check cable |
| Internet/WAN | Connected to internet | Connecting or data transfer | No internet – check NBN |
| DSL/Line | Line synced (FTTN/FTTC) | Trying to sync | No line connection |
| WiFi | WiFi enabled | Data transfer | WiFi disabled |
Note: Light behaviour may vary by modem brand. Refer to your modem’s manual for specific details.
Still Having Issues?
If you’ve tried the troubleshooting steps above and are still experiencing problems, we’re here to help.
When contacting support, please have ready:
- Your account details or service address
- Description of the issue (no connection, slow speeds, dropouts)
- When the problem started
- What troubleshooting you’ve already tried
- Your modem’s light status