Promo – TERMS AND CONDITIONS

NBN® New Customers only discount

Unleash the Speed of nbn®!

Evening Speed Insights:

Get ready to experience nbn® like never before! Our typical download and upload speeds are measured between 7 PM and 11 PM, showcasing the true potential of your connection. The nbn® Speed Tier indicates the technology installed at your premises, but remember, actual speeds may fluctuate due to various factors. For a deeper dive, check out the Broadband Speeds section below!

Plan Accessibility:

This exciting plan is available exclusively on FTTP and select HFC connections. Use our handy address-checking tool on our website to see if you qualify!

Bandwidth Alert:

While this plan supports a multitude of activities, heavy simultaneous usage might impact your speeds and overall nbn® performance.

Navigating Your Speed Options:

For customers using Fixed Wireless, FTTB, FTTC, or FTTN technologies, the highest speed tiers may not always be attainable. We can’t pinpoint your maximum speed until your service is activated. If, after connecting to a higher speed tier, you find that you can’t reach the typical speeds promised, we’ll inform you and offer to switch you to a lower tier with a refund for any extra charges. Plus, you can cancel your plan at no cost!

Factors That Affect Your Broadband Speeds:

Your actual speeds can be influenced by several elements, including:

• The number of users online simultaneously
• The placement of your modem
• The equipment and software you’re using
• The type of nbn® technology at your location
• Network capacity and traffic levels
• The type of content being uploaded or downloaded

To optimise your nbn® experience, try positioning your modem centrally and away from other electronic devices. For tailored advice on enhancing your nbn® performance, give us a call at 1300 876 776

Understanding Technical Limitations and Outages:

Keep in mind that your nbn® service will be offline during power outages (unless you have an FTTP connection with a backup battery). During these times, you won’t be able to make or receive phone calls, including emergency calls, so be sure to rely on your mobile phone. Additionally, any back-to-base or medical alarms linked to nbn® will also stop functioning.

Medical and Security Alarm Compatibility Check:

If you own a medical or security alarm, it’s vital to confirm its compatibility with an nbn® connection before signing up for our services. If your alarm isn’t compatible, consult your alarm provider for alternative solutions to ensure it operates smoothly over nbn®. You can also register with NBN Co’s Medical Alarm Register for further assistance.