Go Troppo Privacy Statement

Introduction

This privacy policy delineates the types of information we collect about you, as well as how we utilise and share that information. Additionally, this policy encompasses our Credit Reporting Policy, which outlines our management of credit information and credit eligibility data. We may revise this policy periodically, with any modifications taking effect on the date the updated policy is published on our website.

Who We Are

Troppo Networks T/as Go Troppo

Contact Information:

  • Phone: 1300 876 776 
  • Email:  info@gotroppo.com.au
  • Address: 100 Spring Street Port Melbourne 3207
  • Website: www.gotroppo.com.au

Credit Notifiable Matters

Our website provides details regarding Credit Reporting Bodies (CRB) to whom we may disclose your credit information. This includes a statement of ‘notifiable matters’ which explains:

  • The potential inclusion of your information in credit reports by the CRB.
  • Disclosure of specific credit defaults to the CRB.
  • How to access and seek correction of your credit-related information.
  • Your rights to request that the CRB refrain from using credit reporting information for direct marketing purposes.
  • Your rights to request that the CRB not use or disclose your credit reporting information in cases of suspected fraud.

You may request the statement of notifiable matters in an alternative format, such as a hard copy.

Personal Information

“Personal information” refers to any information or opinion concerning an identifiable living individual, regardless of its accuracy or form. Under the Telecommunications Act 1997 (Cth), “personal information” also includes information retained for legal compliance that pertains to an individual or their communications.

Collecting Personal Information

We will collect personal information directly from you unless it is impractical or unreasonable to do so, and in accordance with applicable laws. This may occur through:

  • Direct interactions, such as phone calls, online communications, or in-person visits.
  • Publicly available sources, including phone directories.
  • Affiliates within our corporate group.
  • Third parties, including business partners, authorised representatives, and wholesalers.
  • Information brokers and telecommunications service providers.
  • Credit reporting bodies, credit providers, and fraud detection agencies.
  • Our website and your usage of it.

Collection Under Law

We may be mandated to collect personal information under the Telecommunications Act 1997 and other relevant laws. For instance, identity verification is required for pre-paid mobile telecommunications services or when transferring services from another provider.

Types of Personal Information We Collect and Hold

We may collect and retain various types of personal information, including:

  • Personal Details: Name, date of birth, gender, occupation, and driver’s license number.
  • Contact Details: Physical, postal, work, and email addresses, as well as phone numbers.
  • Financial Information: Bank account details, credit card numbers, and billing/payment history.
  • Service-Related Information: Usernames, encrypted passwords, service usage history, and support inquiries.
  • Special Circumstances: Health or financial information for priority assistance or hardship applications.

Holding Personal Information

We maintain personal information in both physical and digital formats at our facilities and secure third-party data centers. We take reasonable measures to safeguard this information from unauthorised access or alteration.

Purpose of Collecting and Holding Personal Information

We collect and retain personal information for various purposes, including:

  • Business operations and compliance with legal obligations.
  • Identity verification for account access and service changes.
  • Assessing eligibility for assistance programs.
  • Direct marketing, customer support, and service improvement.

Unavailability of Personal Information

Failure to provide necessary information may hinder our ability to supply requested products or services.

Using Personal Information

We may utilise personal information for:

  • Identity verification and fraud prevention.
  • Supplying products and services.
  • Customer support and service enhancement.
  • Compliance with legal requirements.

Disclosing Personal Information

We may disclose personal information to:

  • Contractors and suppliers supporting our business operations.
  • Authorised representatives and corporate affiliates.
  • Legal and regulatory authorities as required by law.

Direct Marketing

With your consent, we may use your personal information for direct marketing purposes through various channels. You may opt-out at any time by following the unsubscribe instructions provided.

Accessing and Correcting Personal Information

You have the right to request access to or correction of your personal information held by us. Please contact us using the details provided above.

Complaints

If you wish to file a complaint regarding a breach of the Australian Privacy Principles, please contact us. We will acknowledge your complaint and provide a response within a reasonable timeframe.

Contacting Us

For inquiries, requests, or complaints concerning our Privacy Policy, please reach out via telephone at 1300 876 776