POLICY FOR MODEM AND HARDWARE
Service Schedule Application
This Service Schedule serves as a supplementary document to the General Terms applicable when we provide you with hardware products, which include modems, WiFi extenders, mesh networking devices, and mobile broadband equipment (collectively referred to as “Hardware”).
Information Exchange with Hardware Manufacturers
- Data Sharing Protocol
We may disclose your information to the relevant Hardware manufacturer, its affiliated entities, or authorised distributors/resellers for the following purposes:- To ensure optimal service delivery through the Hardware.
- To facilitate the procurement and distribution of the Hardware, including installation assistance, operational inquiries, and warranty claims.
- To empower the Hardware manufacturer to fulfill its obligations regarding the supply of Hardware.
- As specified in our privacy policy or as mandated by applicable law.
- Consent for Data Sharing
By utilising our services, you grant permission for the sharing of your personal information with the Hardware manufacturer and its affiliates. This encompasses details pertaining to your personal circumstances, contact information, and Telco Services linked to the Hardware. - Direct Engagement with Manufacturers
Should you establish an account or engage directly with the Hardware manufacturer; you may be required to furnish personal information to them. - Automated Data Collection
You acknowledge that the Hardware manufacturer may automatically gather specific data concerning your interaction with the Hardware and associated Telco Services, including:- Configuration settings and performance metrics.
- Network usage statistics and device health diagnostics.
- Unique identifiers for your Hardware and connected devices.
- Access information from your personal devices via manufacturer applications.
- Third-Party Benchmarking Collaboration
We or the Hardware manufacturers may engage third-party benchmarking organisations to collect performance data, thereby evaluating the quality and efficiency of the services rendered through the Hardware. - Technical Support and Operational Efficiency
In the absence of the data collection mentioned above, resolving technical issues remotely may be hindered, and the Hardware may not perform as intended. If you prefer not to have your usage data collected, the Hardware may not align with your needs. - Privacy Policy Compliance
Any personal information you provide directly to the Hardware manufacturer, or that is collected via the Hardware, is subject to the manufacturer’s privacy policy, which may be updated periodically. - Manufacturer Data Disclosure
You consent to the Hardware manufacturer sharing collected information with us to enhance our service delivery, customer support, and account management related to the Hardware.
Usage of Hardware for Personal and Internal Business Purposes
- Agreement on Usage
You agree to utilise the Hardware solely for personal purposes or internal business operations. - Responsibilities for Internal Business Use
If the Hardware is utilised for business purposes, you commit to:- Distributing a copy of this Service Schedule to any user connecting to the Hardware Network.
- Utilising user data exclusively for network administration and not for any other purposes.
- Promptly forwarding any requests from users regarding their personal information @ to (Company Email).
- Providing reasonable assistance to (Company) in addressing user requests as needed.
Your personal information obtained from the Hardware manufacturer will be managed in accordance with our Privacy Policy and relevant privacy regulations.