Moving House? Take GoTroppo With You!
Good news – you can bring your GoTroppo internet to your new address. Here’s how to make the move seamless.
How to Move Your Service
1
Contact Us Early
Let us know at least 2 weeks before your move date. This gives us time to check NBN availability and arrange the transfer.
The earlier, the better!
2
We Check Availability
We’ll verify NBN is available at your new address and confirm which technology type (FTTP, FTTN, HFC, etc.) you’ll have.
Your plan and pricing stay the same.
3
Get Connected
On your move date (or shortly after), we’ll activate your service at the new address. Just plug in your modem!
Same modem, same settings, new home.
What We Need From You
When you contact us about your move, please have ready:
- Your current account details – so we can locate your service
- New address – full address including unit number if applicable
- Move date – when you want the old service disconnected
- Connection date – when you want the new service activated (can be same day or different)
- Contact number – in case we need to reach you during the move
Timeline & Costs
How Long Does It Take?
| Scenario | Typical Time |
|---|---|
| New address already has active NBN | Same day to 2 hours |
| New address has NBN but not active | 1-3 business days |
| New address needs NBN installation | 2-4 weeks (NBN appointment required) |
What Does It Cost?
Moving your GoTroppo service is FREE!
- No relocation fees
- No new setup charges
- Same monthly price
- Keep your existing modem
Note: If NBN requires a new installation at your premises, standard NBN connection fees may apply (typically $0 for standard installation).
Tips for a Smooth Move
Before You Move
- Contact us 2+ weeks in advance
- Check NBN availability at new address
- Confirm your move and connection dates
- Keep your modem packed safely
On Moving Day
- Unplug modem at old address
- Pack modem and cables together
- Locate NBN box at new address
- Keep our contact info handy
At Your New Home
- Find the NBN connection point
- Connect your modem
- Wait 2-3 minutes for connection
- Connect your devices to WiFi
Frequently Asked Questions
What if my new address doesn’t have NBN?
If NBN isn’t available at your new address yet, we’ll let you know your options. In most cases, you can request NBN installation through us, or you may need to wait until NBN rolls out to your area. We can help you check the expected availability date.
Can I have overlapping service at both addresses?
Yes! If you need internet at both your old and new address for a period (e.g., during renovation or a gradual move), we can arrange this. You’ll be billed for both services during the overlap period.
What if the NBN technology is different at my new address?
Different NBN technologies (FTTP, FTTN, HFC, FTTC) can have different maximum speeds. If your new address has a different technology type, we’ll let you know what speeds to expect. Your plan and pricing remain the same.
Do I need a new modem?
In most cases, no – your existing modem will work at your new address. The only exception is if you’re moving from FTTP/FTTN/FTTC to HFC (or vice versa), which may require a different type of modem. We’ll advise you if this applies.
What about my WiFi password?
Your modem keeps all its settings, including your WiFi name and password. Once you plug it in at your new address, your devices should connect automatically using the same WiFi details.
Ready to Move?
Get in touch with us to start your service transfer. The sooner you let us know, the smoother your move will be!