KEY FACTS SHEET: NBN® SERVICES Important information about nbn® speed options available with a fixed line service
| nbn® speed tier ^ | 25/10 | 50/20 | 100/20 | 500/50 ** | 750/50 ** | 1000/50 ** |
| Plan Name | Go Easy | Go Quick | Go Mega | Go Mega Fast | Go Super Wild | Go Ultra Troppo |
| 24Mbps/8Mbps | 48Mbps/19Mbps | 97Mbps 19Mbps | 475Mbps 42Mbps | 700Mbps 42Mbps | 750Mbps 42Mbps | |
| 1-2 users | 3- 5 Users 7 devices | 6 Users – 10 Plus devices | 10 Users – 20 devices | 11 Users – 25 devices | 12 Users – 30 devices | |
| This plan is likely suitable for these activities: | ||||||
| Home Voip Voice calls | Good | |||||
| Emails & browsing | Good | |||||
| Social media | Good | |||||
| SD video streaming | Good | |||||
| Download & upload standard files | Good | |||||
| Online gaming | Good | |||||
| Video conferencing | Good | |||||
| HD video streaming | Good | |||||
| UHD/4K video streaming | Limited# | Limited# | Good | |||
| Download & upload largefiles | Limited# | Limited# | Good | |||
Experience the power of NBN
Typical Evening Speeds:
Discover your nbn potential! Our typical download and upload speeds are assessed between 7 PM and 11 PM. The nbn® Speed Tier reflects the capabilities of the technology installed at your premises. However, keep in mind that actual speeds may vary due to various factors. For detailed insights, check out the Broadband Speeds section below.
Plan Availability:
This plan is exclusively available on FTTP and select HFC connection types. Use our website’s address-checking tool to confirm if this plan is accessible for you.
Bandwidth Considerations:
While this plan supports various activities, heavy concurrent usage may affect speeds and impact your overall nbn® performance.
Understanding Your Speed Options:
For those using Fixed Wireless, FTTB, FTTC, or FTTN technologies, achieving the highest speed tiers may not always be feasible. We cannot guarantee the maximum speed until your service is activated. If you find that you cannot reach the typical speeds for your selected plan after connecting to a higher speed tier, we will notify you and offer to downgrade your plan with a refund for any overpayment. Plus, you’ll have the option to cancel your plan without any penalties.
Factors Influencing Your Broadband Speeds:
Actual speeds may be affected by a variety of factors, including:
- Number of simultaneous users
- Modem placement
- Equipment and software in use
- Type of nbn® technology at your premises
- Network capacity and traffic
- Nature of the content being downloaded or uploaded
To enhance your nbn® experience, consider placing your modem centrally and away from other electronic devices. For personalised assistance on optimising your nbn® performance, don’t hesitate to call us on 1300 876 776
Technical Limitations and Outages:
Please note that your nbn® service will be unavailable during power outages (unless you have an FTTP connection with a backup battery). During such outages, you will be unable to make or receive phone calls, including emergency calls, and will need to rely on a mobile phone. Additionally, any back-to-base alarm or medical alarm connected to nbn® will also cease to function.
Medical and Security Alarm Compatibility:
If you have a medical or security alarm, it’s crucial to verify its compatibility with an nbn® connection before signing up for our service. If your alarm is not compatible, please consult your alarm provider for alternative solutions to ensure it operates effectively over nbn®. You can also register with NBN Co’s Medical Alarm Register for further assistance.