CRITICAL INFORMATION SUMMARY
| Service Details | Monthly Plan | Weekly Plan |
|---|---|---|
| Minimum Charge | $10.00 (inc. GST) | $2.50 (inc. GST) |
| Minimum Term | 1 Month | 1 Week |
| Unlimited National Calls | To Australian fixed and mobile numbers (subject to Fair Use Policy) | |
| Features Included | Voicemail, Call Forwarding, Caller ID, Number Display | |
| 13/1300 Numbers | Pay as you go charges apply (see below) | |
| International Calls | Disabled by default. Can be enabled on request with pay as you go charges | |
What is Go Troppo Home Voice?
Go Troppo Home Voice is a VoIP (Voice over Internet Protocol) phone service that operates seamlessly over the internet, allowing you to make and receive calls with ease. This service is exclusively available to residential customers as an add-on to your active Go Troppo internet plan.
Important: Go Troppo Home Voice requires an active Go Troppo internet connection. If we can’t connect you to our internet service, the Home Voice service won’t be available.
Key Features
- Unlimited National Calls: Make unlimited calls to Australian fixed line and mobile numbers (subject to Fair Use Policy)
- Voicemail: Never miss a message with included voicemail service
- Call Forwarding: Forward calls to another number when you’re away
- Caller ID & Number Display: See who’s calling before you answer
- Number Porting: Keep your existing phone number (charges may apply)
- No Lock-in Contracts: Flexible plans with no long-term commitment
Service Requirements
To use Go Troppo Home Voice, you’ll need:
- An active Go Troppo internet connection at your premises
- A compatible VoIP phone or ATA (Analog Telephone Adapter)
- Power supply for your phone equipment (service won’t work during power outages without backup power)
Additional Charges
- 13/1300 Numbers: Pay as you go charges apply
- International Calls: Disabled by default. Pay as you go charges apply if enabled
- Number Porting: Charges may apply to transfer your existing number
- Premium Services: Calls to satellite and premium rate services are not available
For international call rates, visit gotroppo.com.au/home-phone-international-call-rates
Billing
You can choose between monthly or weekly billing for your Home Voice service. Your Home Voice charges will be billed together with your internet service.
Monthly Plan: $10.00 per month (inc. GST), billed in advance
Weekly Plan: $2.50 per week (inc. GST), billed in advance
Each service on your account may have a different billing period. You can find your billing period:
- on your invoice;
- by contacting Customer Service.
Cancellation
You can cancel your Home Voice service at any time before the end of your current billing cycle. There are no refunds or credits for unused days remaining in the billing period. To cancel, contact us before 6pm on the last day of your billing period.
Fair Use Policy
Unlimited national calls are subject to Go Troppo’s Fair Use Policy. This service is designed for standard residential use. Excessive usage, commercial use, or reselling of the service is not permitted and may result in service suspension or additional charges.
You can view our complete Fair Use Policy at gotroppo.com.au/policy
Go Troppo Home Voice is a VoIP service that requires an active internet connection. During power outages or internet service interruptions, the Home Voice service will not function unless you have backup power for both your modem and phone equipment.
Emergency Calls: While you can make emergency calls (000) using Go Troppo Home Voice, we recommend having an alternative method to contact emergency services (such as a mobile phone) as backup, especially during power or internet outages.
We Are Here to Help
If you have any questions, call us on 1300 876 776 or email [email protected]
Or you can visit us at gotroppo.com.au/support for additional information.
Complaints
If you have any concerns or complaints, access our complaint resolution process at gotroppo.com.au/policy (click on ‘Customer Complaints Handling Policy’).
You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at http://www.tio.com.au/
This is a summary only. The full legal terms for this service are available in the Policy tab of our website.