Bring Your Own Modem (BYO) Setup Guide

Using your own modem with GoTroppo? Great choice! This guide will walk you through the simple setup process.

Important: GoTroppo Uses IPoE (Not PPPoE)

GoTroppo uses IPoE (DHCP / IP over Ethernet) technology, which is simpler than the older PPPoE method used by some providers. The key difference:

Quick Setup Summary (All Modems)

Regardless of which modem you have, the settings are the same:

Step-by-Step Instructions by Modem Brand

Find your modem below and follow the specific instructions:

1. TP-Link Routers (Archer series, Deco mesh, etc.)

Includes: Archer AX55, AX73, AX6000, VX420, Deco mesh systems

1. Connect your computer to the modem via WiFi or ethernet cable
2. Open a web browser and go to 192.168.0.1 or tplinkwifi.net
3. Log in (default: admin/admin or your TP-Link ID)
4. Go to Advanced → Network → Internet
5. Set Internet Connection Type to “Dynamic IP” or “IPoE”
6. Leave username and password fields blank
7. Click Save
8. Restart your modem – unplug power, wait 30 seconds, plug back in

2. ASUS Routers (RT series, ROG, ZenWiFi mesh)

Includes: RT-AX86U, RT-AX88U, RT-BE58U, ZenWiFi, ROG Rapture

1. Connect your computer to the modem via WiFi or ethernet cable
2. Open a web browser and go to 192.168.1.1 or router.asus.com
3. Log in with your admin credentials
4. Go to Advanced Settings → WAN
5. Set WAN Connection Type to “Automatic IP” or “DHCP”
6. Leave all username/password fields blank
7. Click Apply
8. Restart your modem – unplug power, wait 30 seconds, plug back in

3. Netgear Routers (Nighthawk, Orbi mesh)

Includes: Nighthawk RAX50, RAX80, RS600, Orbi mesh systems

1. Connect your computer to the modem via WiFi or ethernet cable
2. Open a web browser and go to 192.168.1.1 or routerlogin.net
3. Log in (default: admin/password)
4. Go to Advanced → Setup → Internet Setup
5. Select “No, I want to configure the internet connection myself”
6. Choose connection type: “DHCP” or “Dynamic IP”
7. Click Apply
8. Restart your modem – unplug power, wait 30 seconds, plug back in

4. D-Link Routers (Eagle Pro AI, COVR mesh)

Includes: Eagle Pro AI R15, M60 Aquila Pro, COVR mesh systems

1. Connect your computer to the modem via WiFi or ethernet cable
2. Open a web browser and go to 192.168.0.1 or dlinkrouter.local
3. Log in with your admin credentials
4. Go to Settings → Internet
5. Set Internet Connection Type to “Dynamic IP (DHCP)”
6. Leave username and password fields blank
7. Click Save
8. Restart your modem – unplug power, wait 30 seconds, plug back in

5. Linksys Routers (Velop mesh, MR series)

Includes: Velop mesh systems, MR7500, EA series

1. Connect your computer to the modem via WiFi or ethernet cable
2. Open a web browser and go to 192.168.1.1 or linksyssmartwifi.com
3. Log in with your admin password
4. Go to Connectivity → Internet Settings
5. Set Connection Type to “Automatic Configuration – DHCP”
6. Click Apply
7. Restart your modem – unplug power, wait 30 seconds, plug back in

6. Google Nest WiFi / Google WiFi

1. Open the Google Home app on your phone
2. Tap on your WiFi device
3. Go to Settings → Network & General → Advanced Networking
4. Tap WAN
5. Ensure it’s set to “DHCP” (this is usually the default)
6. Restart your modem by unplugging, waiting 30 seconds, and plugging back in

7. Ubiquiti UniFi / AmpliFi

Includes: UniFi Dream Machine, AmpliFi HD, AmpliFi Alien

1. Open the UniFi Network app or access unifi.ui.com
2. Go to Settings → Internet
3. Set WAN Type to “DHCP”
4. Leave all authentication fields blank
5. Click Apply Changes
6. Restart your modem – unplug power, wait 30 seconds, plug back in

8. iiNet/TPG Supplied Modems (Archer VR1600v, etc.)

Previously configured for PPPoE? Here’s how to switch:

1. Open a web browser and go to 192.168.1.1
2. Log in (check the sticker on your modem for default credentials)
3. Go to Advanced → Network → Internet
4. Change from PPPoE to “Dynamic IP”
5. Remove any saved username/password
6. Click Save
7. Restart your modem – unplug power, wait 30 seconds, plug back in

9. Telstra Smart Modems

Telstra modems can be used with other providers:

1. Open a web browser and go to 192.168.0.1
2. Log in (default password is on the modem sticker)
3. Go to Internet → Internet Connection
4. Set Connection Type to “DHCP” or “Automatic”
5. Clear any Telstra username/password entries
6. Click Apply
7. Factory reset recommended: Hold reset button for 10 seconds, then reconfigure

10. Generic/Other Modems

For any modem not listed above:

1. Connect to your modem via WiFi or ethernet
2. Check the modem sticker for the admin address (usually 192.168.0.1 or 192.168.1.1)
3. Log in to the admin panel
4. Find the WAN or Internet settings
5. Look for connection type and select: DHCP, Dynamic IP, IPoE, or Automatic
6. Delete any username/password that might be saved
7. Save settings and restart your modem

After Changing Your Settings

Once you’ve updated your modem settings, follow these final steps:

1. Power cycle your modem: Unplug the power cable, wait 30 seconds, plug it back in
2. Wait 2-3 minutes for the modem to fully restart and connect
3. Check the lights: Your internet/WAN light should turn solid (not blinking)
4. Test your connection: Try loading a website or run a speed test

Troubleshooting

No Internet After Changing Settings?

• Double-check the connection type is set to DHCP/Dynamic IP/IPoE (not PPPoE)
• Make sure username/password fields are empty
• Try a factory reset on your modem and set it up fresh
• Check the ethernet cable is firmly connected to your NBN box
• Try a different UNI-D port on your NBN connection box (usually UNI-D1)

Coming from TPG, iiNet, or Internode?

These providers use PPPoE, so your modem will have username/password saved. Make sure to:

1. Change connection type from PPPoE to DHCP/Dynamic IP
2. Delete the saved username and password
3. Save and restart

Modem Shows Connected But No Internet?

Sometimes the NBN connection box needs to “learn” your new modem. Try:

1. Turn off your NBN connection box (the NBN-branded box on your wall)
2. Turn off your modem
3. Wait 5 minutes
4. Turn on the NBN box first, wait for lights to stabilise
5. Then turn on your modem

Still Need Help?

If you’re still having trouble, our support team is happy to help! Contact us and we’ll get you connected.