Bereavement Support
We understand that dealing with the loss of a loved one is incredibly difficult. We’re here to help make managing their internet service as simple as possible during this time.
How We Can Help
When a GoTroppo account holder passes away, we can assist with:
- Cancelling the service – We can disconnect the service promptly
- Transferring the account – Move the service to a family member’s name
- Waiving fees – We won’t charge early termination fees in bereavement situations
- Final billing – We’ll work with you to ensure fair and accurate billing
What We Need From You
To process a bereavement request, please provide:
- Account holder’s name and service address
- Your name and relationship to the account holder
- Your contact details (phone and email)
- What you’d like to do – cancel or transfer the service
Note: We don’t require a death certificate or other formal documentation. We trust you during this difficult time and want to make the process as simple as possible.
Options Available
Cancel the Service
If the service is no longer needed, we can cancel it immediately. No early termination fees will apply.
- Service disconnected promptly
- No cancellation fees
- Final bill sent to nominated contact
Transfer the Account
If a family member wishes to continue the service at the same address, we can transfer it to their name.
- Service continues uninterrupted
- Account moved to new name
- Payment details updated
Handling Outstanding Balances
We understand that managing finances during this time can be challenging. If there are outstanding balances on the account:
- We’ll work with the estate or family to resolve billing fairly
- Flexible payment arrangements can be made if needed
- We won’t pursue debt collection aggressively during the bereavement period
Contact Us
Please reach out to us through any of the following channels. Our team will handle your request with care and discretion.
Email: [email protected]
Please include “Bereavement” in the subject line
Phone: 1300 TROPPO ( 876 776)
Our team will assist you sensitively
Contact Form: Submit a request online
We’re genuinely sorry for your loss and are here to help in any way we can. Please don’t hesitate to reach out.