When you purchase a new service from Go Troppo, your first month’s plan fees must be paid upfront at checkout.
Within 2 business days after your service is activated, you will receive a receipt outlining all fees paid upfront.
Your monthly invoice will be available via our online Portal one month after your first service becomes active (unless you’ve requested email delivery).
Your payment due date will be shown on your monthly invoice for those who are monthly or weekly will fall on the same date each and every week/month. (unless otherwise stated).
Payments should be made by the due date to avoid late fees and ensure continued access to your service.
Direct Debit:
At checkout, the credit or debit card you used will be automatically encrypted and stored to pay your full monthly invoice via direct debit on the due date.
You can change your payment method from direct debit to non-direct debit (fees may apply).
To set up or change a direct debit for your Go Troppo account, via customer care or our GoT Portal, select the ‘Payment’ tab, and update your details.
Payment Fees (Where Applicable):
Direct debit from a bank account and direct deposit are free payment methods.
A surcharge applies for payments made via credit or debit cards:
1% for Visa/Mastercard and
2% for American Express.
Other payment methods, such as Pay by Phone, BPay, PayPal, and Post Billpay, may incur a $3.50 fee, with an additional 1% surcharge for PayPal payments.
Payment Terms:
Ensure sufficient funds are available in your account for the automatic debit on the due date to avoid a $12 bounced payment fee.
Partial payments are not accepted, and your services may be suspended until your full overdue balance is paid.
Service Suspension:
If full payment is not made within 14 days of your invoice due date and no payment assistance is arranged, services may be suspended.
We will first notify you by email and/or SMS to warn you of the upcoming suspension and give you an opportunity to make payment or request financial hardship assistance.
Suspension Fees:
For nbn® services, the full plan fee will continue to be charged until full payment is made or disconnection occurs.
Service Disconnection:
If payment is not made following service suspension, disconnection may occur. The following consequences may apply:
nbn® services: Loss of internet and any service requiring an internet connection, including voice services.
Voice services: Inability to make or receive calls, including emergency calls.
Permanent disconnection: If services are disconnected due to non-payment, Go Troppo will not reconnect the existing services.
You will still owe the overdue balance, including suspension fees, and failure to pay may affect your ability to purchase new services.
Disconnection may be reported to a Credit Reporting Body and may impact your credit file.
Your debt may be referred to a collection agency.
Financial Hardship Assistance
If you’re experiencing financial hardship, Go Troppo may offer assistance options, including:
Tailored payment plans or payment extensions based on your individual circumstances.
There is no charge to apply for or access financial hardship assistance.
Our Payment Assistance Policy and application form are available on the Financial Hardship page.
Contact Us
For any questions or payment-related requests, please contact our Customer Service team at 1300 876 776
