Security & Protecting Your Network
Keep your home network safe from hackers and scammers. Simple steps to protect your WiFi, devices, and personal information.
WiFi Password Security
Your WiFi password is the first line of defence. Here’s how to keep it strong:
Do This
- Use at least 12 characters
- Mix letters, numbers, and symbols
- Use a passphrase (e.g., “PurpleDingo$Jumps42”)
- Change from the default password
- Update your password yearly
Avoid This
- Simple passwords like “password123”
- Your address or street name
- Family names or birthdays
- The default password on the sticker
- Sharing your password publicly
WiFi Security Types
Make sure you’re using the most secure WiFi encryption:
| Security Type | Security Level | Recommendation |
|---|---|---|
| WPA3 | Excellent | Use if your devices support it (best option) |
| WPA2 | Good | Still secure, widely compatible |
| WPA2/WPA3 Mixed | Very Good | Best for homes with older devices |
| WPA | Poor | Outdated – upgrade if possible |
| WEP | Very Poor | Easily hacked – never use this! |
| Open/None | None | Never leave your network open! |
Router/Modem Security
Change the Admin Password
Your router has two passwords – the WiFi password and the admin password. The admin password lets you change settings. Always change the default admin password to prevent anyone on your network from messing with your settings.
Default admin details for GoTroppo modems:
- Address: 192.168.0.1 (type this in your browser)
- Username: admin
- Password: admin (or check the sticker)
Change this immediately after setting up!
Keep Firmware Updated
Router manufacturers regularly release updates that fix security vulnerabilities. Check for updates:
- Log into your router’s admin panel
- Look for “Firmware Update” or “System Update”
- Enable automatic updates if available
- Check quarterly if no auto-update
Guest Network
Most modern routers support a guest network – a separate WiFi network for visitors. This is much safer than sharing your main password!
Benefits of Guest WiFi
- Guests can’t access your devices or files
- You can change the guest password without affecting your devices
- Isolates any infected guest devices
- Good for smart home devices too
How to Set Up
- Log into your router admin panel
- Find “Guest Network” settings
- Enable guest WiFi
- Set a different password
- Enable “Client Isolation” if available
Recognising ISP Scams
Scammers often pretend to be from your internet provider. Here’s how to protect yourself:
Red Flags – Scam Warning Signs
- “Your internet will be disconnected today” – Scare tactics to rush you
- Asking for remote access to your computer – We never do this unsolicited
- Requesting payment via gift cards – No legitimate company does this
- Calls claiming to be from “NBN” or “Telstra” – NBN doesn’t call customers directly
- Asking for bank details to “verify your account” – Never give these out
- Emails with spelling errors or strange domains – Check sender addresses carefully
What GoTroppo Will Never Ask For
- Remote access to your computer
- Payment via gift cards, Bitcoin, or wire transfer
- Your full credit card number over the phone
- Your bank login details
- Urgent action to avoid disconnection (without prior notice)
If You’re Unsure
If you receive a suspicious call or email claiming to be from GoTroppo:
- Hang up or don’t click any links
- Contact us directly using the number on our website (1800 468 766)
- Report the scam to Scamwatch (scamwatch.gov.au)
Device Security Tips
Computers & Phones
- Keep operating systems updated
- Use antivirus software (Windows Defender is fine)
- Don’t download software from unknown sources
- Use strong, unique passwords for each account
- Enable two-factor authentication where possible
Smart Home Devices
- Change default passwords on cameras, doorbells, etc.
- Keep firmware updated
- Consider putting IoT devices on a guest network
- Buy from reputable brands
- Disable features you don’t use
Check Who’s on Your Network
Worried someone might be using your WiFi without permission? Most routers let you see connected devices:
- Log into your router admin panel (usually 192.168.0.1 or 192.168.1.1)
- Look for “Connected Devices”, “Client List”, or “Device List”
- Review the list – do you recognise all devices?
- If you see unknown devices, change your WiFi password immediately
Tip: Most devices show a name like “iPhone” or “LAPTOP-ABC123”. If you see devices you don’t recognise, it might be time to change your password.
Security Checklist
- Changed default WiFi password from sticker
- Changed router admin password
- Using WPA2 or WPA3 security
- Router firmware is up to date
- Guest network set up for visitors
- Know how to check connected devices
- Aware of common scam tactics
Need Help?
If you’re concerned about your network security or think your account may have been compromised, contact our support team.