Go Troppo: How we meet these commitments.

1. Human Rights and Modern Slavery

At Go Troppo, we are committed to upholding human rights and taking a strong stance against modern slavery. We recognise our responsibility to ensure ethical practices across our operations and supply chains. Our commitments include:

  • Conducting due diligence to identify, assess, and address modern slavery risks in our supply chain.
  • Working only with suppliers and partners who align with our values and adhere to ethical labor practices.
  • Training our employees and suppliers to understand human rights issues and how to address them.
  • Reporting transparently through modern slavery statements and engaging with stakeholders to continuously improve.
  • Supporting the fair treatment and safety of workers, ensuring no forced labor, child labor, or exploitation is associated with our products or services.

2. Whistleblower Reporting

Go Troppo values transparency, integrity, and accountability. Our whistleblower policy is designed to encourage and protect those who report unethical or unlawful behavior.

  • Confidential Channels: Employees, contractors, and external parties can report concerns anonymously through secure whistleblowing hotlines or online platforms.
  • Protection Against Retaliation: We guarantee protection from discrimination, harassment, or dismissal for whistleblowers who act in good faith.
  • Thorough Investigations: Every report is promptly investigated by a dedicated, impartial team to ensure proper resolution.
  • Ethical Workplace Culture: By promoting whistleblower reporting, we foster a culture where ethical behavior is not just encouraged but expected.

3. Financial Hardship and Times of Need

We understand that financial difficulties can arise unexpectedly. Go Troppo is here to support our customers in times of need.

  • Offering tailored payment plans and extensions to ease financial strain.
  • Providing access to our Payment Assistance Program, which includes temporary suspension options without disconnection penalties.
  • Ensuring customers can reach essential services, including emergency calls, even during financial hardship.
  • Training our staff to handle sensitive situations with empathy and discretion.
  • Making resources, such as our Financial Hardship Policy, accessible on our website for transparency and ease of use.

4. Domestic and Family Violence Assistance

Go Troppo recognises the importance of supporting customers affected by domestic and family violence. We offer a range of measures to help ensure their safety and privacy:

  • Confidential Communication: Providing secure and private channels for victims to discuss their situation and seek help.
  • Priority Services: Ensuring access to essential services and prioritising connection for those in urgent need.
  • Account Management Support: Offering flexible billing options, including separating shared accounts to protect individual privacy.
  • Training Staff: Equipping our customer service teams to handle such cases with care, understanding, and confidentiality.
  • Referral Services: Partnering with organisations that specialise in domestic violence support to connect customers with additional resources.

5. Anti-Bribery and Corruption

Integrity is at the heart of Go Troppo’s operations. We are committed to conducting business in an honest and ethical manner, free from bribery and corruption.

  • sero Tolerance Policy: Prohibiting any form of bribery, kickbacks, or corrupt practices in our business dealings.
  • Training and Awareness: Regular training for staff and contractors to identify and report corrupt behavior.
  • Supplier Due Diligence: Conducting audits and assessments to ensure suppliers and partners comply with anti-bribery standards.
  • Reporting Mechanisms: Providing secure channels to report suspicious activities anonymously.
  • Governance: Regularly reviewing our anti-bribery and corruption policies to maintain the highest ethical standards.

6. Online Safety and Cybersecurity

At Go Troppo, protecting our customers online is a top priority. We are committed to creating a safe digital environment:

  • Secure Networks: Employing advanced cybersecurity measures to safeguard customer data from breaches or unauthorised access.
  • Customer Education: Providing guides, tips, and resources to help customers protect themselves online, including managing phishing and fraud risks.
  • Incident Response: Offering rapid support and recovery assistance in the event of a cybersecurity incident.
  • Parental Controls: Empowering families with tools to monitor and manage children’s internet usage for a safer online experience.
  • Compliance: Adhering to all Australian cybersecurity regulations and collaborating with government agencies to tackle cyber threats.

7. “Elderly” Way to Help

We understand the unique needs of elderly customers and are dedicated to providing services and support tailored to them:

  • Simplified Plans: Offering easy-to-understand plans designed to suit the needs of older Australians, including those with limited internet or mobile usage.
  • Accessible Customer Support: Providing dedicated support lines for elderly customers to quickly resolve issues.
  • Device Assistance: Offering step-by-step guidance on setting up and using phones, tablets, and modems.
  • Inclusive Communication: Ensuring bills and important communications are available in large print or accessible formats upon request.
  • Community Programs: Collaborating with senior groups to provide workshops on digital literacy, helping older Australians stay connected safely.

Go Troppo is committed to creating a supportive and inclusive environment for all its customers and stakeholders.