Go Troppo: Direct Debit Request Service Agreement

This is your Direct Debit Service Agreement with Go Troppo Networks Pty Ltd, T/as Go Troppo. ABN 64 677 130 979 This agreement explains your obligations when setting up a Direct Debit arrangement with us and outlines our responsibilities as your Direct Debit provider.

Please retain this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read alongside your DDR.

Definitions

  • Account: The account held at your financial institution or your nominated credit or debit card from which we are authorised to arrange for funds to be debited.
  • Agreement: This Direct Debit Request Service Agreement between you and Go Troppo Networks.
  • Banking Day: A day other than Saturday, Sunday, or a public holiday listed in Australia.
  • Debit Day: The day payment by you is due as stated in your Go Troppo invoice.
  • Debit Payment: A transaction where money is automatically withdrawn from your nominated bank account or credit/debit card to make a payment.
  • Direct Debit Request: The written or online instruction you give us to withdraw funds from your account.
  • Us/We: Go Troppo Networks Pty Ltd, the Debit User you have authorised by requesting a Direct Debit.
  • You: The customer who has submitted or authorised the Direct Debit Request.
  • Your Financial Institution: The financial institution nominated by you where the account is held.

Debiting Your Account

  • By submitting a Direct Debit Request, you authorise us to debit funds from your account.
  • We will debit your account for the total balance due on your Go Troppo invoice on the specified debit day, unless otherwise agreed in advance.
  • If the debit day falls on a non-banking day, your financial institution will debit your account on the next available banking day.
  • The debit will occur after we send you an invoice with the amount payable and due date. Your invoice will be available and sent prior or via the Customer Portal, and you can opt to receive it by email.
  • A surcharge applies to Debit Payments made by credit or debit card. Refer to the Critical Information Summary for the details.
  • If you have a Financial Hardship plan, payments will be debited according to the agreed amount.

Amendments by Us

  • We can modify any details of this agreement or a Direct Debit Request by giving you at least fourteen (14) days written notice.

Amendments by You

  • Any change or cancellation of your Direct Debit Request will be processed within 3 business days.
  • If changes are made less than 3 business days before your next debit, the existing payment may still be processed.
  • You may update your Direct Debit Request via the Go Troppo Customer Portal, by calling us at 1300 876 776  or through your financial institution.

Your Obligations

  • Ensure there are sufficient funds available in your account for the debit payment.
  • If funds are insufficient:
    • You may be charged a fee or interest by your financial institution.
    • We may charge you fees as per the Critical Information Summary for your service.
  • You must make alternative arrangements for payment or ensure funds are available by an agreed time.

Disputes

  • If you believe there is an error in the debit, contact us immediately at 1300 876 776  and confirm it in writing. email : customercare@gotroppo.com.au
  • If we find the debit was incorrect, we will arrange for your financial institution to adjust your account accordingly.
  • If we determine the debit was correct, we will provide you with reasons and evidence in writing.

Accounts

  • Check with your financial institution whether direct debiting is available for your account.
  • Ensure your account details are accurate by verifying them against a recent account statement.
  • Contact your financial institution if you need help completing the Direct Debit Request.

Privacy

  • We will make reasonable efforts to keep your information confidential. However, we may disclose it:
    • At the request of your financial institution (e.g., for a claim on an incorrect debit).
    • As required by law.
    • As permitted under our Privacy Policy.

Notice

  • We may send notices electronically to your email address or by post. If sent by email, notice is deemed received the next banking day. If by post, it’s deemed received three banking days after posting.

If you have any questions, please call us at 1300 876 776. For Direct Debit inquiries, please speak with your financial institution.